Policy
Refunds and cancellations.
Like Water is a food product, so returns are limited — but anything damaged, wrong or missing is on us.
Last updated · 17 September 2026
Before you pay
A reservation costs nothing. You can cancel it at any time before payment — reply on WhatsApp or write to support@likewater.in with your reservation ID.
After you pay
Before dispatch
Cancel any time before the order is handed to the courier and we refund the full amount.
After dispatch
A dispatched order cannot be cancelled. If you refuse it at the door, we refund the order value minus the actual return shipping cost.
When you get a refund or replacement
We don’t accept change-of-mind returns on food. You are covered if:
- Damaged in transit — dented or leaking cans, torn packaging. Tell us within 48 hours with photos.
- Wrong item — a different flavour or case size. Tell us within 48 hours.
- Missing cans — fewer than you paid for. Tell us within 48 hours.
- Quality issue — off taste or a swollen can. Tell us within 7 days, with the batch number from the can.
How to ask
- Write to support@likewater.in with the subject REFUND – your reservation ID, or message us on WhatsApp +91 98006 99354.
- Say what went wrong and attach clear photos.
- We reply within 2 working days.
What you get back
- Full refund — the order amount including any delivery charge.
- Partial refund — if only some cans are affected, their proportional value.
- Replacement — sent free to the same address, if you prefer.
Refunds go back to the account or UPI ID you paid from, usually within 5–7 working days of approval. Bank processing times are outside our control.
Grievance officer
SP Singh, Grievance Officer, Like Water · support@likewater.in
We acknowledge a complaint within 48 hours and resolve it within one month of receipt. Unresolved complaints can be escalated to the National Consumer Helpline at consumerhelpline.gov.in or 1915.