Policy
Privacy.
What we collect when you reserve a case or join the waitlist, and what we do with it.
Last updated · 17 September 2026
Who we are
This policy explains how Like Water, a sole proprietorship registered in Bankura, West Bengal (“Like Water”, “we”) handles personal information on likewater.in. It follows the Information Technology Act, 2000, the SPDI Rules, 2011 and the Digital Personal Data Protection Act, 2023.
What we collect
- Reservations — name, mobile number, email, delivery address, the case size and the flavour mix you chose.
- Waitlist — your email address.
- Technical data — IP address, approximate location, browser and referring page, used to prevent abuse.
No payment is taken on this website, so we never receive card numbers, UPI IDs or bank details here.
How we use it
- To confirm your reservation, delivery and payment with you on WhatsApp.
- To deliver your order and send reservation and shipping updates.
- To answer support requests.
- To meet our legal, tax and accounting obligations.
Who we share it with
Only what each service needs:
- WhatsApp (Meta) — when you continue a reservation there.
- Courier partners — to deliver your order.
- Cloudflare — hosting and the database that stores reservations.
- Resend — to send confirmation emails.
We do not sell or rent your information.
Cookies and analytics
This site does not currently use cookies, advertising trackers or analytics. If that changes, this page will say so first.
How long we keep it
Reservation and order records are kept for at least seven years, as tax law requires. Waitlist emails are kept until you ask us to remove them. Technical logs are kept for 30 days.
Your rights
You can ask to access, correct or delete your information, withdraw consent, or nominate someone to act for you. Write to support@likewater.in. Deletion is subject to the retention rules above.
Security
The site runs over HTTPS and reservations are stored in an encrypted Cloudflare database. We apply reasonable security practices for the information we hold.
Children
Like Water contains 75 mg of caffeine per can and is not intended for children. We do not knowingly collect information from anyone under 18.
Changes
We will update the date above whenever this policy changes.
Grievance officer
SP Singh, Grievance Officer, Like Water · support@likewater.in
We acknowledge a complaint within 48 hours and resolve it within one month of receipt. Unresolved complaints can be escalated to the National Consumer Helpline at consumerhelpline.gov.in or 1915.